FAQs

Shipping & Delivery

How long will my order take to arrive?

Orders are processed within 1–3 business days. Once shipped, delivery to the US typically takes 7–14 business days. You'll receive a tracking number by email as soon as your order is on its way.

 

Do you ship worldwide?

Yes, we ship internationally. Delivery times may vary depending on your location. All orders are tracked and insured.

 

How do I track my order?

Once your order ships, you'll receive a confirmation email with your tracking number. You can use this to follow your package every step of the way.

 

Orders & Payments

What payment methods do you accept?

We accept all major credit and debit cards, PayPal, Apple Pay, Google Pay, and Shop Pay.

 

Can I change or cancel my order after placing it?

We process orders quickly, so please contact us as soon as possible if you need to make a change. We'll do our best to accommodate you before the order ships.

 

Is my payment information secure?

Yes. All transactions are processed through Shopify's encrypted checkout, we never store your payment details.

 

Returns & Refunds

What is your return policy?

We offer a 30-day money-back guarantee. If you're not completely happy with your purchase, reach out to our team and we'll work with you to find the best solution, whether that's a replacement, store credit, or a refund.

 

How do I start a return?

Simply contact us at sanctuaryorganize@gmail.com with your order number and a brief description of the issue. Our team will get back to you within 1–2 business days with next steps.

 

When will I receive my refund?

Once your return is approved, refunds are processed within 5–7 business days back to your original payment method.